CUSTOMER SERVICE
Have a question? You might find the answer in our Frequently Asked Questions section below.
FREQUENTLY ASKED QUESTIONS
Orders are processed and dispatched within 2 business days. From there, transit times average 4–7 business days for most of Europe and the US, 6–8 business days for the rest of Europe, Australia and Canada, and 7–11 business days for Cyprus, Malta and New Zealand. These are estimates, not guarantees — customs and local conditions can add time, particularly during peak periods.
No. All duties and taxes are included in the price you pay at checkout. Nothing further is owed upon delivery.
You have 14 days from receiving your item to request a return or exchange.
Unworn, unused, and in its original packaging, with all tags attached. Proof of purchase is required. Items showing signs of wear, odour, or with tags removed will not be accepted after inspection.
Email [email protected] with the subject Exchange / Return [your order number], including your name, order number, and the item(s) concerned. EU customers typically receive a prepaid return label, deducted from the refund. Outside the EU, return shipping is arranged by the customer via a trackable, duties-paid method to our warehouse in Germany.
Underwear, swimwear, socks and hosiery, pierced jewellery, gift cards, and made-to-order items, for hygiene and production reasons. Items marked Final Sale, Non-returnable or Archive Sale, along with any item purchased using a discount code, are final — not eligible for return or exchange.
Email us within 72 hours of delivery with your order number and clear photos.
By email at [email protected], WhatsApp at +33 1 85 09 60 82, or Instagram DM at @revivoavenue.
Once placed, an order cannot be cancelled. If you’d like to send an item back, submit a return request as soon as it arrives — see Returns & Exchanges below.
Yes. We partner with PayPal to offer Pay in 4 for eligible countries. Where available, this option will appear automatically at checkout.
Start by checking that your billing details (name and address) are entered correctly. If the issue persists, try one of our other payment methods. Still stuck? Reach us on WhatsApp at +33 1 85 09 60 82 and we’ll help you complete your order.
