Returns & Exchanges
At Revivo Avenue, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at [email protected] with the following subject line and details:
Subject: Exchange / Return [your order number]
Message Body:
Full name
Order number
Email Adress
Item(s) to be shipped
Tracking number (if applicable)
Important: Items sent back without prior notification by email and without a tracking number communicated in advance cannot be accepted.
Upon return, the refund amount will be processed, deducting the real shipping costs for both initial delivery and return, irrespective of any prior free shipping benefits. Shipping costs are the customer’s responsibility.
Damages and issues
Exceptions / non-returnable items
For hygiene, safety, or custom production reasons, certain items cannot be returned. This includes, but is not limited to:
- Underwear and lingerie
- Swimwear (bikinis, one-pieces, swim shorts, etc.)
- Socks and hosiery
- Pierced jewelry (such as earrings or body piercings)
- Gift cards
- Customized or made-to-order items
- Items marked as “final sale” or “non-returnable”
We reserve the right to refuse any return that does not comply with our return policy. If you are unsure whether your item is eligible for return, please contact our customer service team prior to placing your order.
Exchanges
We encourage exchanges to ensure you get the perfect item. To make the process seamless, simply return your original item, and once your return is approved, we’ll send out your exchange right away—no need to place a new order. This way, you secure your preferred item without waiting for a refund to be processed.
If your exchange request is accepted, please send the package using a trackable shipping method (such as Chronopost, DPD, USPS, DHL, or FedEx) to the following address:
Yan Pan
Block 72, ZhongHui QinLing Building, DongGuan City, GuangDong Province, China
Code: 523820
Phone: +86 138 24 31 81 16
Email: [email protected]
If your desired item is low in stock, feel free to reach out to our team at [email protected] so we can assist you in reserving it.